Legal Agreements • Updated: May 2026

Terms of Service & Privacy Policy

Please review our terms of use and how we secure, process, and protect your data on ReachEraAi.

Agreements

Privacy Policy

1. Introduction

Welcome to ReachEraAi. ReachEraAi (“ReachEra”, “we”, “our”, or “us”) provides AI-powered voice outreach, qualification, receptionist workflows, and customer engagement services. We respect your privacy and are committed to protecting the information you share with us. This policy details how we collect, secure, and process your data.

2. Data We Collect

To power automated campaigns and human-like voice conversations, we collect:

Account Data: Contact information, work email, payment transactions, and company profile.
Call Records & Audio Data: Temporary call recordings, transcripts, and metadata generated during AI calling campaigns for optimization and compliance.
Integration Credentials: Access tokens you provide to link n8n, Zapier, Make.com, or your internal CRMs.

3. How We Process and Use Data

All collected data is processed strictly for core business features:

To execute outbound dialing campaigns on your behalf.
To perform real-time text-to-speech (TTS) and speech-to-text (STT) conversions during live voice interactions.
To identify and filter "hot leads" via sentiment analysis and forward them to your dashboard or webhook.

4. Data Security and Privacy Controls

We employ strict enterprise-grade security practices. Data transmissions are encrypted using standard TLS protocol. Customer data records, files uploaded for KYC applications, and API credentials are kept in secure directories. Call recordings can be programmatically deleted or stored according to your compliance parameters.

5. Sharing and Disclosure

We do not sell, trade, or distribute your customer list files or voice data to third-party advertisers. Data is only shared with trusted service infrastructure partners (such as telecommunication carriers and text-to-speech engine pipelines) as required to route your active phone calls.

Terms of Service

1. Agreement to Terms

By creating an account, launching voice campaigns, or connecting APIs on ReachEraAi, you agree to comply with and be bound by these Terms of Service. If you do not agree, you must immediately cease using the platform.

2. Compliance & Calling Regulations

You represent and warrant that all telephone numbers and contact details imported into our platform are gathered in full compliance with local regulatory frameworks (including TCPA and FCC regulations in the US, and TRAI guidelines in India). ReachEraAi is a lead filtering tool and is not to be used for spamming, harassment, or unlawful voice communications.

3. Phone Number Allocation & KYC

To restrict fraud and comply with carrier terms, phone numbers (particularly Indian +91 numbers) are allocated via an admin verification process. You must submit a valid KYC application with Business Registration and Tax certificates. Approved numbers require a setup fee of $7.00 deducted from your credits, and calling campaigns are billed starting at $0.19 per minute.

4. Credit Balance and billing

All call time is charged dynamically based on real-time execution duration. If your account balance runs out, active campaigns are automatically paused. Balance deposits are non-refundable except as explicitly provided in your service level agreement.

5. Limitations of Liability

ReachEraAi shall not be liable for any indirect, incidental, or consequential damages resulting from connection latencies, carrier outages, or missed lead qualifications. We provide our services on an "as-is" and "as-available" basis.